Country Manager, Thailand

Key Responsibilities & Accountabilities

Leadership

• As the face of BSI in the geography, ensure you provide the right leadership shadow for the organisation, are a role model for our culture and values, holding yourself and the country team to the highest standards of ethics and integrity.
• Work in partnership with colleagues from across our global Divisions and within our global Functions in the deployment of your accountabilities.
• Oversee the financial performance of the country operations:
• ensure sound financial and commercial practice operating within the frameworks set by Group Functions: delivery of revenue and operating margin in line with financial plan.
• oversee the sales performance within the country or cluster and ensure sales discipline in the use of group systems and frameworks e.g., Salesforce.
• Manage the country/cluster performance in line with Divisional strategy and in support of the BSI Group Strategy.
• Lead multi-disciplinary direct and indirect team (excluding roles in our global functions) across the country, cluster, or in-country matrix, identifying opportunities to build integrated client solutions.

Growth

• Win and deliver work to clients to deliver our strategy and financial plan commitments. Oversee the delivery of relevant cross-Business Unit solutions in the country or cluster.
• Execute Business Unit strategies within the country or cluster of countries considering clients, markets, services, M&A opportunity identification and business case development always in line with Group approval processes.
• Provide market, competitive activity and client intelligence to the Commercial Function and relevant Divisions aligned against specific Divisional services in the country or cluster.
• Execute local and Divisional specific marketing plans in line with the BSI Group Marketing framework and provide geographical specific content to feed into Group Marketing campaigns.
• Execute commercial opportunities i.e., developing propositions and pricing, contracting options, deals, recurring revenue, and renewals in line with Group Strategy and Divisional Financial plans.
• Ensure that new services and/or products are launched effectively at cluster or country level and that innovations in Sales and Marketing techniques, and new digital technologies, are fully implemented to enhance the Cluster's or Country's capability and capacity to contribute to BSI strategic ambitions.

Compliance

• Ensure Country or Cluster operational activity complies with all relevant laws and regulations in the geography including BSI Group Policies and Procedures. This includes, with relevant Group support, responsibility for Health, Safety & Wellbeing, Anti-Bribery & Corruption, Anti-Modern Slavery, Anti-Money Laundering, and our Impartiality Code of Conduct.
• Apply and operate governance, risk, and compliance frameworks, in line with BSI Group and Group Functional requirements and on their direction.

Community Engagement

• Build and maintain relationships with key stakeholders, including government officials, partners, and clients where appropriate.

Language Requirements

• Fluent in English within an international business context in addition to relevant language competency for deployment of accountabilities in geography.

Person Specification

• Strong market understanding
• Keeps abreast of changing market expectations and developments in country to the benefit of BSI.
• Of working in a matrix environment where you are articulating group or divisional strategy and able to translate this into aligned country business activities.
• Relevant management experience including working in a complex and international business.
• Degree level academic qualifications.
• Displays high ethics and integrity in everything you do.
• Seeks and utilizes feedback for self-development.
• Openly shares information and discusses issues as appropriate across BSI.
• Can consider constructive challenge and feedback without defensiveness.
• Has a focus on simplification, can articulate complex ideas and implement practical solutions which are scalable.
• Is pragmatic, realistic, and commercial in solving problems for clients and stakeholders whilst operating within group frameworks.
• Leads by example, treating everyone fairly and with dignity and respect.
• Ability to collaborate effectively across multiple disciplines, regions, and cultures.
• Ability to influence & persuade others, with an inspirational leadership style.
• Strong team player, adept at coaching and supporting individuals, proactive & goal-orientated – driven to achieve tangible commercial results for BSI.