Supply Operations Manager [Fleet]

What you’ll do:

Rider Service Quality & Policy Enforcement:

• Design, develop, and enforce comprehensive rider policies to control and continuously improve service quality.

• Oversee critical rider behaviors, acceptance rates, and cancellation policies to ensure optimal service delivery and rider professionalism.

• Analyze performance data to identify policy gaps and areas for intervention, driving measurable improvements in rider quality metrics.

Rider Compliance & Standards:

• Design, regulate, and enforce policies related to rider uniform and gear compliance.

• Implement robust monitoring mechanisms to ensure adherence to compliance standards across the rider fleet.

Operations Transformation & Automation Leadership:

• Lead the strategic initiative to identify, analyze, and transform manual routine operational work into automated workflows, leveraging advanced tools and AI agents.

• Champion a culture of continuous improvement, proactively challenging existing operational flows and seeking innovative solutions to enhance efficiency, scalability, and cost-effectiveness.

• Collaborate cross-functionally with Product, Data, and other Operations teams to integrate new technologies and streamline processes that directly impact supply operations.

Data Analysis & Strategic Insights:

• Utilize data analysis to identify trends, diagnose operational issues, and measure the impact of policy changes and automation initiatives.

• Translate complex data into actionable strategies and clear recommendations for senior leadership and relevant stakeholders.

What you’ll need:

• Bachelor’s degree or higher.

• 3-5+ years of experience in operations management, quality control, policy design/enforcement, or process improvement, preferably within food delivery, ride-hailing, or a high-volume on-demand service industry.

• Proven track record in identifying inefficiencies and implementing solutions to enhance operational performance and quality.

• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, data visualization software) to drive data-driven decision-making.

• Demonstrated open-mindedness and a growth mindset, with a proactive approach to continuous improvement and challenging the status quo.

• Experience with, or a strong passion for, automation tools (e.g., n8n, Zapier) and AI integration to streamline manual processes.

• Excellent communication and interpersonal skills, with the ability to articulate complex policies and collaborate effectively with diverse stakeholders across all levels.