Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer asset
Work closely with the COO, determine values and mission, and plan for short and long-term goals
Supervise operations team to ensure operational excellence and excellent customer services
Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team
Determine staffing requirements, work assignments, and schedules for side projects
Generate operational reports for COO and management as needed
Develop and maintain operational procedures and guidelines for the team
Communicate all operating policies and/ or issues at team meetings
Address operational issues and concerns in a timely fashion
Evaluate current operational strategies and recommend improvements
Collaborate with cross-functional teams in improving the operational tools and systems
Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations
Qualifications:
At least holding a bachelor's degree in business administration, finance, or a related field is preferred.
Native in Thai and fluent in English
At least 5-7 years of experience in operations management, ideally within the financial services industry or a fast-paced tech environment with a minimum of 5 years of experience in a supervisory role.
Able to manage multicultural and diverse teams and have a strong mindset in people development.
Strong understanding of training or operations development tools and concepts.
Experience in vendor management.
Solid understanding of core digital currency operations, including trade execution, settlement, wallet management, and custody procedures.
Understanding of data security and management best practices relevant to digital currency operations.
Ability to leverage data and analytics to measure operational performance, identify areas for improvement, and make data-driven decisions.
Nice to have:
Familiar with KYC and AMLO
Experience in Digital Assets Market, Capital Market, and Financial Market
Skills
Vendor Management
KYC
Operations Management
Functions
Project & Product Management
Job Overview
Job Type:
Full-Time
Company
Bitkub
39 active jobs
Industry:
Other
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