Responsibilities:

• Manage the development and implementation of operational strategies for the KYC team 
• Control resources and utilize assets to achieve qualitative and quantitative targets 
• Set a clear mission and deploy strategies focused on that mission 
• Provide people management by coaching, inspiring, and guiding agents under supervision and ensuring KPIs are met
• Ensure that all subordinates work effectively and follow all technical and company processes
• Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance 
• Recruit, develop, manage, retain, and lead staff to ensure adherence to all targets KPIs, and SLAs 
• Ensure proper notification and escalation of service activities are followed to ensure smooth operation
• Collaborate with other departments to improve processes to achieve KYC goals efficiently
• Summarize and interpret the important data into both report and presentation visually and understandingly Work closely with the top management team to enhance KYC and customer experience

Qualifications:

• Bachelor’s degree in any field
• Native in Thai and fluent in English
• Minimum 5 years of experience in a supervisory role
• Excellent communication, explanation, attention to detail, a can-do attitude, and leadership skills
• Height proactive and initiative person who can work both independently and collaboratively in fast-paced environments
• Able to work under pressure and solve problems independently while holding strong organizational skills Familiar with KYC and AMLO are a plus

Nice to have:

• Experience in any of the following industries: banking, online payments, cryptocurrency, exchanges, or trading
• Years of experience in KYC or Operation 
• Work experience in a high-growth startup or a tech company