Assistant Boutique Manager for New Boutique

Job responsibilities

• Responsible for sales drives in increasing boutiques sales to hit the target
• Set targets to your team members and define their targets per product categories in line with the budget of the boutique.
• Communicate business updates regularly and efficiently to the Head Office.
• Optimizing stock levels and sell through by knowing the trends and communicating with buyers
• Ensuring all sales representatives welcome customers entering the store in a warm, elegant manner.
• Guarantee quality communications with all customers (in-store, on the phone or by mail). To develop special relationships of trust obtaining recognition and loyalty with customers to the brand.
• Maintain a dense network of relationships in different circles with potential brand customers and opportunities to recruit new customers
• Maintain perfect knowledge of already established customers, anticipating their expectations and the selection of products that they might like to be offered
• Maintain regular contact with the customers listed in the store’s customer database.
• Manage and participate in high value sales or VIP customers.
• Take responsibility for managing difficult situations and find solutions to satisfy the customer, in line with store procedures and practice.
• Execute Dior’s sales and boutique management policy (authorize requests for discounts or other special offers).
• Work with HR in managing peoples in boutique i.e. recruitment, appraisal system, and training, and etc.

Work Experience

• At least 5 years' managerial experience in luxury fashion brands
• Excellent language skills in English, and Thai, another language for example, Chinese language would be advantage.
• Computer literacy is a must
• Good communication and interpersonal skills
• Strong leadership and people management skills
• Excellent inter-personal and communication skills (both verbal & written)
• Good in Problem Analysis and Problem Solving
• Excellent customer service
• Attention to detail and accuracy
• Ability to handle stress
• Leadership skill as well as being a good team player
• Charismatic personality
• Confident and motivated
• Professional, polished and presentable outlook and disposition.