Main Responsibilities:

• Lead team to provide high quality service with a digitally approach and customer & agent centric focus.
• Monitor and manage department services to ensure smooth operation within SLAs with the compliance of authority, legal requirement, rules & regulations, risks control, quality assurance audit and company’s policies and procedures.
• Direct, advise and support team to identify opportunities for improvement to streamline process for cost and headcount efficiency management.
• To be a transformation leader to drive changes and provide support for the successful implementation of both intra- and inter- departmental initiatives to support operations direction focusing on seamless digital experience for boosting customer experiences and engagement.
• Develop and build a diverse team with knowledge in data analytic and digital trends for business process transformation with the alignment of operations direction.
• Manage and collaborate with both internal and external stakeholders for the achievement of alignment goals and desired outcomes.
• Monitor and control own BAU cost center budget spending.

Qualifications:

• University graduated in BA, Management, Insurance, Economics or related field
• Working experiences with life insurance would be an advantage
• At least 5 years experience in management level
• Fluent in spoken and written English
• Good managing and communication skills
• Demonstrated analytical, problem solving, communication and change management skills
• Financial knowledge is a plus