What you’ll do:
Rider Service Quality & Policy Enforcement:
Design, develop, and enforce comprehensive rider policies to control and continuously improve service quality.
Oversee critical rider behaviors, acceptance rates, and cancellation policies to ensure optimal service delivery and rider professionalism.
Analyze performance data to identify policy gaps and areas for intervention, driving measurable improvements in rider quality metrics.
Rider Compliance & Standards:
Design, regulate, and enforce policies related to rider uniform and gear compliance.
Implement robust monitoring mechanisms to ensure adherence to compliance standards across the rider fleet.
Operations Transformation & Automation Leadership:
Lead the strategic initiative to identify, analyze, and transform manual routine operational work into automated workflows, leveraging advanced tools and AI agents.
Champion a culture of continuous improvement, proactively challenging existing operational flows and seeking innovative solutions to enhance efficiency, scalability, and cost-effectiveness.
Collaborate cross-functionally with Product, Data, and other Operations teams to integrate new technologies and streamline processes that directly impact supply operations.
Data Analysis & Strategic Insights:
Utilize data analysis to identify trends, diagnose operational issues, and measure the impact of policy changes and automation initiatives.
Translate complex data into actionable strategies and clear recommendations for senior leadership and relevant stakeholders.
What you’ll need:
Bachelor’s degree or higher.
3-5+ years of experience in operations management, quality control, policy design/enforcement, or process improvement, preferably within food delivery, ride-hailing, or a high-volume on-demand service industry.
Proven track record in identifying inefficiencies and implementing solutions to enhance operational performance and quality.
Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, data visualization software) to drive data-driven decision-making.
Demonstrated open-mindedness and a growth mindset, with a proactive approach to continuous improvement and challenging the status quo.
Experience with, or a strong passion for, automation tools (e.g., n8n, Zapier) and AI integration to streamline manual processes.
Excellent communication and interpersonal skills, with the ability to articulate complex policies and collaborate effectively with diverse stakeholders across all levels.
Skills
Functions
Hybrid
Company
165 active jobs
Bangkok
Industry:
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