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    Supply Operations Manager [Fleet]

    Hybrid
    Bangkok, Thailand
    Posted: August 22, 2025
    Deadline: November 13, 2025

    Position Details

    What you’ll do:

    Rider Service Quality & Policy Enforcement:

    • Design, develop, and enforce comprehensive rider policies to control and continuously improve service quality.

    • Oversee critical rider behaviors, acceptance rates, and cancellation policies to ensure optimal service delivery and rider professionalism.

    • Analyze performance data to identify policy gaps and areas for intervention, driving measurable improvements in rider quality metrics.

    Rider Compliance & Standards:

    • Design, regulate, and enforce policies related to rider uniform and gear compliance.

    • Implement robust monitoring mechanisms to ensure adherence to compliance standards across the rider fleet.

    Operations Transformation & Automation Leadership:

    • Lead the strategic initiative to identify, analyze, and transform manual routine operational work into automated workflows, leveraging advanced tools and AI agents.

    • Champion a culture of continuous improvement, proactively challenging existing operational flows and seeking innovative solutions to enhance efficiency, scalability, and cost-effectiveness.

    • Collaborate cross-functionally with Product, Data, and other Operations teams to integrate new technologies and streamline processes that directly impact supply operations.

    Data Analysis & Strategic Insights:

    • Utilize data analysis to identify trends, diagnose operational issues, and measure the impact of policy changes and automation initiatives.

    • Translate complex data into actionable strategies and clear recommendations for senior leadership and relevant stakeholders.


    What you’ll need:

    • Bachelor’s degree or higher.

    • 3-5+ years of experience in operations management, quality control, policy design/enforcement, or process improvement, preferably within food delivery, ride-hailing, or a high-volume on-demand service industry.

    • Proven track record in identifying inefficiencies and implementing solutions to enhance operational performance and quality.

    • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, data visualization software) to drive data-driven decision-making.

    • Demonstrated open-mindedness and a growth mindset, with a proactive approach to continuous improvement and challenging the status quo.

    • Experience with, or a strong passion for, automation tools (e.g., n8n, Zapier) and AI integration to streamline manual processes.

    • Excellent communication and interpersonal skills, with the ability to articulate complex policies and collaborate effectively with diverse stakeholders across all levels.


    Skills

    Quality control
    High-volume Recruiting
    Enforcement Actions
    Operations Management

    Functions

    Project & Product Management

    Job Overview

    Job Type:

    Hybrid


    Company

    LINE MAN Wongnai logo

    LINE MAN Wongnai

    165 active jobs

    Bangkok

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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