Operations Manager

Responsibilities

• Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer asset
• Work closely with the COO, determine values and mission, and plan for short and long-term goals
• Supervise operations team to ensure operational excellence and excellent customer services
• Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure
• Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team
• Determine staffing requirements, work assignments, and schedules for side projects
• Generate operational reports for COO and management as needed
• Develop and maintain operational procedures and guidelines for the team
• Communicate all operating policies and/ or issues at team meetings
• Address operational issues and concerns in a timely fashion
• Evaluate current operational strategies and recommend improvements
• Collaborate with cross-functional teams in improving the operational tools and systems
• Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations

Qualifications:

• At least holding a bachelor's degree in business administration, finance, or a related field is preferred.
• Native in Thai and fluent in English
• At least 5-7 years of experience in operations management, ideally within the financial services industry or a fast-paced tech environment with a minimum of 5 years of experience in a supervisory role.
• Able to manage multicultural and diverse teams and have a strong mindset in people development.
• Strong understanding of training or operations development tools and concepts.
• Experience in vendor management.
• Solid understanding of core digital currency operations, including trade execution, settlement, wallet management, and custody procedures.
• Understanding of data security and management best practices relevant to digital currency operations.
• Ability to leverage data and analytics to measure operational performance, identify areas for improvement, and make data-driven decisions.

Nice to have:

• Familiar with KYC and AMLO
• Experience in Digital Assets Market, Capital Market, and Financial Market