Customer Excellence Specialist

What You Do

• Handling of Customers’ enquiries, Order Processing & Managing Customer Needs
• Responsible customers email enquiries to deliver effortless customer interactions
• Process customers’ orders, returns or complaints in a professional and timely manner, following SOP
• Checking of Inventory availability, status of shipment, verify customer pricing, prepare and process Sales return
• Coordinate with supply Chain, distribution, credit management, tech service and sales to resolve customers’ enquiries on orders/deliveries related issues
• First Level Enquiry Management for all customer enquiries related to Regulatory and Quality queries, issues including Complaints & Customer Audit requests.
• Ability to consistently use sound judgment, take initiative and make good decisions to effectively balances a client’s request and the organization's priorities.
• Promote and divert our customers to use our digital services for documentation support and online ordering
• Maintain full compliance to reduce company risk / Audit queries

Who You Are

• Degree/Diploma in a Science discipline is preferred
• Minimum 1-2 years of customer service experience in Customer Account Management
• Good customer management skills
• Good knowledge on order-to-cash activities
• Proficient in Microsoft Office Application, TEAMs, Outlook
• Knowledge on SAP and Salesforce is preferred
• Good both conversational and written English
• Highly independent, self-motivated, meticulous, and organized, with attention to prioritizing incoming tasks, also a strong team player.