Global Technical Support Engineer – Bangkok Based

In this Role, you’ll get to:

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.

• Owning all aspects of the local office support. Infrastructure and Desktop.

• Supporting Office infrastructure and network.

• Building laptops and setting up workstations.

• Ensure endpoints meet the security KPIs (Patching, OS and AV)

• Maintaining and tracking IT inventory.

• Proficient in Azure/Active Directory users and computers management

• Proficient in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris

• Proficient in mass computer deployment solution such as Autopilot and JAMF

• In-depth knowledge of Windows/MacOS/Office in corporate environment

• Willing to travel, work shifts and do on-call.

• Ability to work independently and as a team player.
  
  

What you’ll Need to Succeed:

• 1+ years’ experience in supporting office, network and desktop infrastructure.

• English: full professional fluency.

• Ownership, you look for solutions and do not pass on problems.

• Customer Service minded, all the way.

• The desire to keep up with the latest technologies and stay ahead of the curve.

• Great communication and interpersonal skills; a good sense of humor is always a plus

• Must be a team player.