In this Role, you’ll get to:

• Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual (KPIs) and team goals
• Handle ad-hoc task assigned by Team Manager
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

What you’ll Need to Succeed:

• MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
• Immaculate telephone manners and communication skills
• Excellent listening skills, critical-thinker with attention to detail
• Minimum typing speed of 35 words per minute
• Willing to work on rotating shifts including weekends and public holidays
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of integrity and confidentiality
• Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa

It’s Great if you have:

• English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test