The opportunity

• Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction
• Conduct client research on open source databases, and effectively communicate with clients via email
• Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices
• Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements
• Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach performance goals set by your Supervisor
• Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base
• Provide feedback and let your management line know how they can help you achieve your goals

Skills You Should HODL

• 1+ years of experience working in the financial services or crypto industry
• Basic understanding of regulatory KYB/CDD and AML requirements
• Knowledge of business models, various corporate structures and beneficial ownership requirements
• Excellent analytical, problem solving, and written English communication skills
• Comfortable working in fast paced environments with a goal-oriented mindset
• People-centered, supportive, flexible and a team player
• Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients
• Experience in a role where performance is measured with quantitative and qualitative metrics
• Availability to work between 16:00 - 00:00 UTC or 00:00 - 8:00 UTC preferred

Nice to haves

• Fluency in a second language
• Experience in KYB/CDD within the financial, compliance, or crypto industry