Essential Duties and Responsibilities – (Key Activities)
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Manage/organize/facilitate/design training and development programs.
- Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
- Facilitate RHR mandated training programs.
- Develop and distribute monthly training calendar.
- Coordinate trainers needed for various programs utilizing training team and department managers.
- Develop and ensure utilization of TREES manuals.
- Market and maintain the E-Center.
- Support the training for and continued use of Rosewood Resources tool.
- Maintain accurate records of participants in each training session.
Talent Strategy and Recruitment:
- Develop innovative talent acquisition strategies to attract top talent.
- Lead the recruitment process for key positions, ensuring a seamless and positive candidate experience.
- Champion diversity and inclusion initiatives to build a diverse workforce.
Learning and Development:
- Design and deliver impactful training programs to enhance employee skills and capabilities.
- Identify skill gaps and development opportunities through regular assessments and feedback.
- Foster a culture of continuous learning and growth.
Performance Management:
- Implement effective performance management processes to drive accountability and growth.
- Provide coaching and support to managers and employees on performance feedback and goal setting.
- Utilize data-driven insights to improve performance outcomes.
Talent Analytics and Insights:
- Leverage HR analytics to track and measure the effectiveness of talent management initiatives.
- Generate actionable insights to inform talent decisions and drive business outcomes.
- Stay informed about industry trends and best practices in talent management.
Required Skills
- General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Qualifications
- Education: Bachelor's degree in hospitality, hotel management, Talent & Culture or a relevant field of work, or an equivalent combination of education and work-related experience.
- Proven experience in talent management, organizational development, or related HR roles.
- Strong communication, leadership, and collaboration skills.
- Ability to thrive in a fast-paced, innovative environment.
- Proficiency in HR technology and talent management tools.
- Licenses & Certifications: None required.
- Two years’ experience as a hospitality trainer or training manager. Hotel operations experience is also desirable.
