Key Responsibilities

• Build and maintain strong relationships with mental health professionals on the ooca platform
• Recruit, onboard, and retain providers both locally and internationally
• Improve and streamline the provider recruitment process
• Oversee daily operations and performance management of ooca providers
• Develop and implement initiatives to support provider success
• Manage talent development for providers and delegate external tasks
• Plan and execute community-building activities among mental health providers
• Ensure compliance with HR regulations and legal requirements
• Oversee provider payroll to ensure accurate and timely compensation
• Monitor provider-related data, including performance efficiency and satisfaction metrics
• Collaborate with cross-functional teams to align provider success with company objectives
• Lead and support projects aimed at provider success while advancing organizational goals
• Conduct research and provide insights for product development from the provider's perspective
• Coordinate with providers on marketing projects and external partnerships
• Continuously review and improve existing HR policies to foster positive change and growth

Requirements

• Strong passion for psychology, mental health, or counseling
• at least 2 years of experience in HRD and HRM roles (Hospitality Industry)
• Expertise in people management and leadership is an adventage
• Excellent interpersonal and communication skills in both Thai and English
• Service-oriented mindset with a focus on maintaining positive relationships
• In-depth knowledge and understanding of counseling, mental health, or psychiatry preferred
• Proficiency in technical tools and platforms (e.g., Google Suite, forms, Metabase, ZCal, Notion, Canva)
• Demonstrated success in community building highly valued
• Tech-savvy and adaptable to new tools and technologies
• Proactive, fast-paced, and self-driven attitude
• Creative problem-solving skills and a drive for innovation
• Strong multitasking and organizational abilities
• Familiarity with legal aspects related to HR and consultancy agreements
• Calm, patient, and adaptable to changing priorities and responsibilities