Customer Support Supervisor

RESPONSIBILITIES:

• Provides excellent customer support to those who have questions, call in, or visit the office location.
• Collaborates and assists sales department with sales admin, upcoming initiatives, and customer facing tasks.
• Working together with internal Sales and Marketing team to support business partners and clients and manage business needs with high level of service
• To Identify high potential business partners (business analysis, monitors and reports on activities and market research)
• To Contribute to the correct implementation and usage of the Sales and Marketing tools
• To send out mass and individual communication to distributors
• To create and develop posts on Social Media
• Works closely with Distributor Support in the ASEA headquarters in the US

REQUIREMENTS:

• BA in communications or similar education
• Microsoft outlook, teams, Excel and PowerPoint skills
• 1 - 3 years of experience in working in a Backoffice, Direct Selling Company or a comparable field.
• Curiosity for language, culture, regional nuance, and the desire to continually build empathy. Experience in content and marketing is a plus.
• Fluent in Thai and English.
• Must be highly organized, detail oriented, and have a commitment to quality and accuracy.
• Ability to meet tight deadlines, multitask and work well under pressure.
• Advanced computer skills, including experience with Microsoft Office.
• English and Thai proficiency in speaking and writing.
• Candidate must be able to work independently, yet be a team player, and willing to learn.
• Fun working in interdisciplinary and multicultural teams.