Job Description

• Resolve difficult issues regarding guest complaints and other matters
• Obtain and evaluate all relevant information to handle inquiries or complaints from guest
• Escalate issues to other relevant departments for resolution, where required, and serve as liaison between guests and various departments
• Follow up on customer interaction to ensure a diligent follow up and fulfill all promises made to customers Service Recovery
• Proactive communication with guests via telephone, e-mail, or regular mail, as required
• Knowledgeable of service recovery procedures as practiced, inclusive of hotel arrangements, ground transportation, and other information that provides valuable service to our customers

Qualifications

• Bachelor's Degree in any field. 
• Minimum 1 year (s) experience working  particularly in a customer service role – in either hotels, hospitality or customer support role
• Able to commence immediately will be an advantage
• Excellent verbal and written communication skills.
• Strong customer service mindset, with effective negotiation, interpersonal and communication skills
• Customer-oriented and can work independently under minimum supervision
• Multi-task oriented
• A desire to have fun and active