Customer Support Executive

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with placing orders, tracking deliveries, and answering product-related questions.
• Resolve customer issues and complaints with empathy and efficiency, ensuring a positive outcome.
• Coordinate with the florist, chefs, and delivery teams to ensure orders are fulfilled accurately and on time.
• Provide product recommendations and guidance to customers to enhance their shopping experience.
• Collaborate with other departments to ensure seamless customer experiences.
• Stay up-to-date with product knowledge, promotions, and company policies to provide accurate information to customers.

Qualifications:

• Previous experience in customer service or a similar role is preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• High level of empathy and patience when dealing with customers.
• Proficiency in using customer service software and tools.
• Fluent in Thai and English.
• A positive attitude and a passion for providing exceptional customer service.