Partner Relations Support

Job Duties

• Provide sales and services on all products oƯered by the Company to Partners/Brokers channels but not limited to phone via inbound/outbound, email, chats, social media and faxes
• Coordinate to provide support to Partners with all enquiries and business needed
• To address Partner concerns and queries promptly and ensure Partners satisfaction (VOP captured)
• Work closely with Partner Relation/Trainer/Manager to provide supports to in-house/online training courses and on-the-job training for Partners as needed.
• Attend regular Training to ensure understanding on products and processes
• Handle all the Partners/Brokers both inbound/outbound interactions but not limited to leads generation, quotations, sales, Car inspection, claim enquiry, NCD and document verification, customer account maintenance and policy endorsement
• Handle credit card details sensibly to complete end to end sales transaction in high compliance manner
• Makes contribution to the achievement of retention goals by delivering an excellent service
• Handles all Partners/Brokers enquires, problems, and concerns by providing accurate information that is timely and responsive
• Educates and directs Partners/Brokers to appropriate delivery channels for sales and service transactions.
• Ensures that all Partners/Brokers concerns, and complaints are satisfactorily resolved within agreed service pledge.
• Builds long-term relationships with Partners/Brokers by providing “individualized” service.
• Anticipates Partners/Broker’s needs, handle complaints and potential problems. Seeks out ways to increase Partners/Brokers satisfaction
• To support & implement any ad-hoc business projects as instructed by Line Manager
• Handle all ad-hoc tasks as assigned by the Line Manager from time to time
• To Leads, coaches, develops, supports, and motivates team members to achieve service and operational goals

Requirements

• Minimum of 2 years’ experience in a highly customer sales and service driven environment
• Thai Nationality is preferable with excellence command of spoken and written English will be advantaged
• Prior experiences in Auto Insurance with Non-life broker license will be advantaged
• Analytical and conceptual thinking – using logic and reason, creative and strategic
• Ability to work in a fast-paced, deadline driven, cross-functional team, Customer Focus, Team Player, Creativity, Time Management
• Proven work experience as Partners Relationship or relevant role
• Demonstrable ability to communicate and influence key stakeholders at all levels of an organization
• Solid experience with CRM software (e.g. Salesforce) and MS OƯice
• Experience delivering client-focused solutions to business needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent interpersonal skills, negotiation and service minded
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field