Officer 2 - CCC

RESPONSIBILITIES:

• Support volume growth of Customer Care Center in every channel and manage daily performance according to the KPIs control.
• Support Inbound call volume growth related to company growth target, new digital initiative
• Analyze report and prepare proactive solution to improve team service
• Improve service level and abandon rate
• Answering inbound call service of high volume during peak times
• Supporting customer service for complicated case handling and advise for difficult cases with team

RESPONIBILITIES:

QUALIFICATIONS

• Support volume growth of Customer Care Center in every channel and manage daily performance according to the KPIs control.
• Support Inbound call volume growth related to company growth target, new digital initiative
• Analyze report and prepare proactive solution to improve team service
• Improve service level and abandon rate
• Answering inbound call service of high volume during peak times
• Supporting customer service for complicated case handling and advise for difficult cases with team