Key Account Management (SPX Express)

Job Description

• Make sales and revenue plan in order to achieve target
• Negotiated the best deal and volume in order to maximize the company profit.
• Maintain good relationship with customers and ensure compliance with customer service standards and proper customer relationship management
• Coordinate with the internal departments to resolve complicated customer issues and provide timely solutions within the agreed upon service level agreements (SLA).
• Apply understanding of market trends/business practices in taking decisions necessary for enhancing the sales process
• Conduct seller meetings as reviewing performance and collecting all requirements with the goal of maintaining and creating a sustainable relationship. Leading juniors in maintaining the company’s visual standard. They also help management make floor moves when visual standards change.

Requirements

• Preferred background in Business, logistics, or related fields.
• 1-2 years experience in e-commerce logistics/ key account management
• Have a good sense of process understanding and workflow optimization.
• Good at communication, negotiation, and problem-solving.
• Work independently and proactively take on new responsibilities where most needed.
• Good data analysis skills and Google Sheets is a big plus.
• Desire to learn and desire to understand how the world works.
• A proactive, fast learner, team player with ability to work in dynamic environments.