Head of Operations - Port & Terminal

Key Accountabilities

• Ensure operational strategies, policies, procedures, objectives & targets are reviewed from time to time to ensure we are in line with port users’ requirements and to maintain service levels acceptable by clients.
• Manage the FEM (Facilities and Equipment Department) operational costs and cost control measures in all Section / Unit activities.
• Facilitate the LCIT terminal development and expansion program through close collaboration and communications with the appointed government agencies, authorities, consultants, and contractors.
• Develop and maintain a dynamic, skillful, productive, ever-learning, and highly motivated workforce, involving job enhancement/re-design, empowerment, counseling, upskill/reskill training, and creating career development frameworks.
• Maintain cordial relationships with clients and other service providers via effective communication channels creating a personal touch value and listening to their feedback.
• Maintain close rapport with relevant government authorities, ensuring that government bureaucracies are constantly reviewed and aligned to facilitate trade, shipping, and port operational practices.
• Optimize the use of resources, equipment, and labor to maximize the efficiency and productivity of port and terminal operations.
• Involve with terminal development projects (e.g. yard expansion, berth extension, etc)
• Partner and maintain effective relationships with LCIT and PAT functional heads to attain business and operational synergy and efficiency for LCIT.
• Ensure profitability in all operational and business activities.
• Ensure strict adherence to safety regulations and compliance with environmental and maritime laws. Work closely with the HSSE leadership and team to implement safety protocols and procedures to prevent accidents and incidents.

Qualifications, Skills, and Experience

• Degree qualifications with proven 10 years in ports operations and people management experience.
• Possesses technical and extensive knowledge of marine port operations and/or related logistics services and value chains.
• Effective verbal and written communication in English and interpersonal skills.
• Results-driven, proactive, and able to work both independently and as part of a team.
• Great consultative and relationship management skills.
• Ability to manage priorities, be organized, methodical and deal well under pressure.