Guest Service Representative Supervisor (Thai-English Speaking)

Key Responsibilities

• Be the face of the company in the marketplace at your designated work locations.
• Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
• Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift.
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order.
• Ensure your work location is neat and tidy.
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
• Drive tour delivery from GSR, In-House, Referrals and all booth attendances.
• Drive potential qualified prospective leads from all GSR sites.
• Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.

Qualifications

• Achieving budget requirements in relation to qualified tours, leads and package sales.
• Level of spoken English, and other targeted languages as required.
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
• Self motivation and focus on meeting targets.
• Maintaining associate satisfaction with their role through motivation & morale building.
• Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
• Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
• Demonstrating willingness to always improve knowledge