Duties And Responsibilities
- Run Customer relationship management process after Sales and Project Manager have approached clients to keep engaged and maintain a good relationship with existing clients for continuous program
- Create loyalty plan or program to attract existing clients and ensure clients satisfy on product and continue agreement with company
- Assist clients on offline training such as research and select suitable course for clients, course outline, design and activity
- Collaborate with Partnership teams to arrange blended program for clients
- Coordinate with internal team members to create artwork design of products’ release, both features and contents, and distribute to clients
- Create a monthly status report by tracking customer usage
- Update file of Customer and Project Directory
- Adjust and Config Platform for customers' site such as Demo, Stg. and Prd.
Knowledge, Skills And Abilities
- Good knowledge and understanding of Software, online and offline training
- Excellent interpersonal skills including written and oral communication skills in English and Thai
- Proficient in MS office
- Ability to work independently and in collaboration with team members
- Service minded attitude and positive thinking
- Good command of English
- Detail oriented, work under pressure, responsibility, mature
Education And Experience
- Bachelor’s degree in any related fields.
- At least 2 years work experience in Customer Relationship Management, Corporate Communication, Public Relation or any related position
