Role overview:
Key Responsibilities
Ensure the achievement of the sales goals, enhancing and developing the business
Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
Drive individual KPI goals:
- Guarantee cross and up-selling of products for all product categories available in the store
- Build long lasting relationships with the clients
- Constantly update the Client Book information and use its contents to drive business
- Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
- Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
Requirements
- At least 2 year(s) of working experience in the retail field, luxury brands is preferred
- Passion in Luxury Retail
- Strong understanding of Client Service needs
- Good clienteling skills
- Organizational skills and understanding of priorities
- Pleasant and outgoing personality
