Customer Service Team Lead

What is your mission?

• Provide mentorship, guidance, and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Who are we looking for?

• Candidate must possess at least Bachelor's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring, and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills
• Excellent verbal and written communication skills in English and the language of supporting market
• Backlog experiences*
• Email & Escalation cases experiences*
• Managing team on daily basis
• Telco company experiences will be a plus