Responsibilities:

• Assist with overseeing Housekeeping operations

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Support departmental targets and objectives, work schedules, budgets, and policies and procedures

• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels cover business demands

• Ensure ongoing training to support Executive Housekeeper

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Support managing, training and developing the Front Office team

• Deputise in absence of Executive Housekeeper

• Assist other departments wherever necessary
  
  
  

Qualifications:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

• High level of commercial awareness and cost control capabilities

• Excellent leadership, interpersonal and communication skills

• Committed to delivering high levels of customer service

• Ability to work under pressure

• High level of IT proficiency

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Familiar with Property Management Systems

• Experience managing a department and Profit and Loss account