Deliver and enhance fraud prevention strategy for the prevention or minimization of fraud risks
Establish the vision for fraud mitigation at Bitkub, and lead a team focused on preventing fraud and money laundering
Oversee the hiring and training of customer protection personnel to ensure an effective team
Set customer protection team policies, procedures, and objectives
Ensure team members of a fraud investigation unit maintain a high level of integrity in performing job duties
Collaborate cross-functionally with engineering, product, compliance, and operations to make sure that the fraud systems and tools are effective and efficient in detecting potential risks
Assist the operation teams in managing fraud events and ensuring proper/timely escalation
Identify relevant emerging risks and fraud-related trends
Create education and training materials for employees and customers on common fraud trends and techniques
Maintain records of all investigative operations and the analysis results
Qualifications:
Bachelor’s degree in any related field
Minimum 5 years of experience in fraud-related role
Minimum 3 years of experience in management level
Strong English and Thai communication skills
Able to manage multicultural and diverse teams
Strong understanding of training or operations development tools and concepts
Solid foundation in data analyzation, root cause, and learning-need analysis by using various data sources
Strong mindset in people development
Project management and planning skills
Strong mentoring, prioritizing, task-delegate, and coaching skills
Strong leadership qualities with excellent communication and interpersonal skills
Nice to have:
Experience in Digital Assets Market, Capital Market, or Financial Market will be advantageous; and one must have initiative and a good working attitude
Experience working in the cryptocurrency field or financial services more broadly
Years of experience in the Operations or Customer Support field
Work experience in a high-growth startup or tech company
General understanding of KYC/ AMLO requirements
Well understanding of the law
Skills
Leadership + Management
Coaching & Mentoring
Fraud
Interpersonal Skills
Communication skills
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Bitkub
39 active jobs
Industry:
Other
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