Executive Support Senior Analyst/ Executive Assistant Team Lead

Operations Management

Work with EAs SEA Team to ensure that new initiatives are implemented.

• Coordinate work of him/herself and a team of Executive Assistants to ensure that customer service requests are completed in a timely and efficient manner while providing efficient, productive, safe, inclusive, and respectful environment.
• Can serve as first point of contact for customers' concerns, complaints, issues.
• Is personally present in the office premises at least 3-4 days in a week to participate on activities needed onsite (e.g. guidance of team members, training delivery, candidate interviews, and similar)
• Demonstrates the highest standards in Executive Support service delivery and customer satisfaction, as well as in complying with ethical and information security rules.
• Provide Executive Support to assigned customers to remain knowledgeable.

Managing Resources

• Monitor workload to ensure that overtime levels do not impact on work / life balance. Suggest re-organization of support within team in case of free/full capacity, or work with your supervisor to resolve.
• Coordinate secretarial rota to ensure adequate secretarial support is provided to the business within core hours.
• Approve/document team absences to ensure adequate cover is provided to Executives and support coordinating needed back-up.
• Ensure that team members’ time reports are collected.
• Participate personally on candidate interviews.

Performance Management

• Identifies knowledge/skills/behavior gaps of team members and provides direct feedback to individual team members including guidance and/or training.
• Ensure team operates efficient buddy and back-up system
• Performs Career Counselling for direct reports as per Global and local HR guidelines.
• Act as a resource for questions from team members and customers.
• Organize training for new joiners (in line with Training Plan).
• Good command in English
• Excellent administrative, organizational, and problem-solving skills with strong attention to detail, and the ability to problem solve in a collaborative, inclusive team environment
• Operations Management
• People Management/Resource Management
• Performance Management
• Excellent training experience
• Secretarial field background is beneficial