Responsibilities
Make an impact This position is responsible to generate sales from the existing customers and new customers through below services: 1. Service Contract 2. Spare Part 3. System Change Orders 4. Extension and Modernisation 5. Swisslog CS Products 6. Small System In doing so, He/she shall be able to sell a new service contract, increase the renewal rate of existing service contracts, sell spare parts, propose and sell modernization projects to existing customers. He/She is also responsible to promote and sell Small System, CS products to existing and new CS customers.
- Ensure maintenance/support contracts, system operations, Extension and modernisation project and spare parts sales to meet and exceed given sales targets.
- Develop and maintain strong business relationships with new customers.
- Maintain good relationship with installed base customers and to constantly explore further CS business opportunities with them.
- Evaluate and increase customer satisfaction level.
- Consolidate information from customers on product and service quality and failure.
- Adherence to quality process
- Following up on customer complaints and changes request.
- Update sales forecast and business development progress in the system.
- Prepare CS sales and customer reports for management review.
- Monitor customers' order forecast and purchase orders.
- Present proposals and prepare quotations for customers and follow up with negotiations.
Application Requirements
What you need to succeed
- Bachelor degree in Electrical /Mechanical/Controls Engineering or related disciplines.
- Minimum 5 years of service services/account management experience, with proven works track record. Prior work experience in automated material handling system is an added advantage.
- Preference will be given to those with experience of pursuing the sales of spare parts and/or support/ maintenance contract.
- Strong business acumen and analytical. Able to conceptualize solutions and articulate concept and proposed solutions to customers.
- Able to work independently with strong commercial, interpersonal and negotiation skills.
- Self-starter with strong capability to interact and work in a cross-functional and multinational environment.
- Strong technical background and the ability to be fully conversant with the technologies in the industry.
- Good presentation and communication skills, both spoken and written English.
- Proactive with a strong customer and team focus.
- Computer literate with good knowledge of Microsoft Office
- Able to travel both domestically and overseas for business meetings, even on short notice.
