Cluster Sales Manager - MICE and Corporate

Responsibilities – (Key activities)

1. Constant customer contact directed towards existing customers and potential customers.

2. Handles a specific account base and ensures the production of room nights.

3. Responsible for achieving yearly revenue targets for both Rooms, Groups and Events.

4. Creates a target account list and provides strategies of account acquisition.

5. Adheres to target number of sales calls per week.

6. Conducts market research on the competitors and reports findings to the ADOS/DOSM

7. Conducts proper site inspections of the hotel facility

8. Identifies and handles sales leads effectively and efficiently.

9. Represents the hotel and participates in domestic and international sales activities.

10. Creative contribution to product and sales development.

11. Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.

12. During sales calls, carries out “cross selling” in accordance with corporate and divisional guidelines.

13. Monitors and reports on market and competition within own market segment.

14. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.

15. Active distribution of product information and creates awareness in the markets and business segments or responsibility.

16. Active participation and submission of reports at sales meetings.

17. Assists in planning and coordinating sales activities and events.

18. Managers account base and maintains all customer information up to date manually and electronically.

19. Provides on-going advice and support to staff under his/her supervision.

20. Undertakes tasks as and when requested to fulfil the marketing and sales objectives of hotel.

21. Abides by the Rosewood Employee Handbook and hotel policies and procedures.

22. Analyses, evaluates and improves personal performance on a continual basis.

23. Carries out other tasks as directed by the Director of Sales.

Required skills

1. Leadership skills and knowledge of all tasks within the area of responsibility.

2. Network of Meeting Planners and proven corporate database

3. Knowledge and experience in Internet and other major computer programs.

4. Ability to use Sales and Front Office computer systems.

5. Knowledge in Wholesale, Travel Industry, Events and Catering sales.

6. Ability and understanding of the market and competition.

7. Excellent written and spoken English and Thai are a must.

8. Good computer skills with minimum requirement in use of Microsoft Windows, Microsoft Office, Internet and other popular software.

9. Good interpersonal & communication skills.

10. Ability to work independently and as a team.

11. Experience in the luxury hotel market preferred

Qualifications

1. Bachelor's degree in Business Administration, Marketing, or related field.

2. Proven experience in sales, particularly in MICE (Meetings, Incentives, Conferences, Exhibitions) and corporate segments.

3. Strong understanding of the hospitality industry, with a focus on sales strategies and revenue generation.

4. Excellent communication and negotiation skills, both verbal and written.

5. Ability to work independently as well as in a team environment.

6. Proficient in Microsoft Office Suite and CRM software.

7. Ability to travel as required.

Experiences

1. Minimum of 2 years of experience in sales, preferably in the hospitality sector.

2. Demonstrated success in achieving sales targets and driving revenue growth.

3. Experience in managing corporate accounts and developing long-term relationships with clients.

4. Proven track record in selling MICE packages and services to diverse clientele.

5. Familiarity with market trends, competitor analysis, and identifying new business opportunities.

6. Experience in creating and delivering compelling sales presentations and proposals.

7. Ability to collaborate with internal departments such as marketing, events, and operations to ensure successful client experiences.