KEY RESPONSABILITES
Elaboration of the local client strategy
- Work in close cooperation with boutiques and other departments, and participate in the definition and execution of the 360º client loyalty program to develop long-term client retention
- Analyze and monitor client KPIs and work closely with client team in order to define targeted and strategic approach per each client segment
- Follow-up of the competition landscape collecting insights from clients, boutiques and studies to nourish action plans
- Manage, forecast and follow-up Client Treatment budget in 3 years basis
Elevate Client Experience In Cartier Thailand
- Deliver customer-centric experiences across all channels in accordance to the different client typology and their specificities
- Drive additional synergies across Communications & CRM & Client Service & E-commerce to offer a highly qualitative & consistent Omni-channel Client Experience
- Define and roll-out the local Client Activation strategy: activations during key festive periods, in-boutique experiences, 1:1 treatment plan and gifting plans
- Lead concierge partnership activities including treatments and booking requests from boutique teams
- Manage the order, deployment, and usage of centrally developed gifts, as well as local gifts
- Manage clienteling application ‘MyClients’, monitor usage, and conduct in-boutique trainings
Support High-End Business and client development
- Work with HJ team to identify individualized treatments tailored to each HE client segmentation
- Manage the organization of client treatments for local and international High Jewellery events
- Lead hospitality services for local High Jewellery events
- Work with Commercial, HJ and Sales Associates in building VIP portfolio
Qualifications
- Bachelor’s degree required
- At least 5-year experience in luxury/high-end goods industry, or relevant experience in event management, customer service or hospitality
Technical Skills / Abilities
- Excellent in computer skills (MS Office)
- Excellent in Thai and English
- Data analysis, SAP is a plus
Personal Skills
- Demonstrate high attention to detail and a deep understanding of luxury standards
- Self-starter with excellent communication and negotiation skills
- Proactive, creative/innovative with a continuous improvement approach, and customer oriented
- Project management skills, and multi-tasking capabilities
- Results oriented, assertive, ability to adapt quickly
- Networker and connection builder for unique venues, F&B partners, artist...
