A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Serving as the main point of contact for Japanese Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments – and following it up
• Managing, recording and resolving guest or customer complaints promptly
• Keeping other departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

What We need from you:

• Excellent verbal and written communication skills in Japanese & English
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service