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    Guest Service Manager (Operator Manager)

    Full-Time
    Bangkok, Thailand
    Posted: June 22, 2024
    Position Details

    Position Summary

    Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.


    Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


    Preferred Qualifications

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: At least 1 year of related work experience.
    • Supervisory Experience: At least 1 year of supervisory experience.
    • License or Certification: None



    Skills
    Team Leadership
    Hospitality Industry
    Customer Satisfaction
    Front Office Operations
    Supervisory Skills

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    The Ritz-Carlton Hotel Company  logo

    The Ritz-Carlton Hotel Company

    26 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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