Key Responsibilities

• Supervise and support the operator team in managing guest calls and inquiries.
• Ensure efficient and effective communication between guests and various hotel departments.
• Monitor and maintain communication systems and protocols.
• Train and develop team members to deliver exceptional guest service.
• Collaborate with other departments to enhance the overall guest experience.

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Excellent communication and organizational skills.
• Strong leadership abilities with a focus on team development.
• Proficiency in communication systems and hotel management software.