Duties And Responsibilities
As Guest Experience Maker (GEM), I will assume full responsibility for the efficient operation in the following:
- Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
- Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
- Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
- Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
- Offer welcome drink and cold towel on arrival.
- Escort guests accordingly throughout the resort.
- Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
- Knowledge of fire & safety procedures and exits.
- Upsell all resort, spa, Experiences and restaurant facilities.
- Ensure all equipment of the department is kept clean and in good working condition.
- Upkeep Six Senses guidelines and standards of service and operation.
- Ensure performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a luxury resort/hotel in similar operational setting.
- Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Be familiar with various hotel systems including POS, PMS and CRM platforms.
- Excellent knowledge of guest related functions and guest service.
- Fluent in English and Thai
- Due to work visa restrictions, this position is available only for Thai Applicants
