Key Responsibilities:

• Handling Requests: Manage requests from stores and other stakeholders via email, internal platforms, or other communication channels on behalf of the Supply Chain team.
• Interacting and Resolving Issues: Interact with stores, Distribution Centers (DCs), and other stakeholders to provide information, resolve inquiries, and address requests or problems promptly.
• Urgency and Prioritization: Prioritize and address requests and issues with a sense of urgency to meet service level expectations.
• Purchase Order Management: Create purchase orders (POs) in SAP to support direct-to-store orders and ensure accurate documentation and processing.
• Follow-up and Tracking: Track proposed resolutions and follow up with requesters in a timely manner to ensure completion and customer satisfaction.
• Issue analysis: Analyze raised tickets, define root causes and able to initiate solutions to minimize issue and establish preventive solutions.
• Multi-tasking and Pressure Handling: Ability to multi-task effectively and perform under pressure to meet operational demands.
• Additional Support: Support additional job tasks and assignments as directed by the manager or team lead.

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, or related field preferred.
• Experience in customer service, planning, or logistics is advantageous.
• Familiarity or experience with SAP or supply chain management system.
• Service-oriented and customer-focused mindset.
• Strong communication skills to effectively address store requests and explain solutions.
• Ability to manage customer service interactions effectively.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).