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    Supply Chain Support Specialist

    Full-Time
    Bangkok, Thailand
    Posted: July 22, 2024
    Position Details

    Key Responsibilities:

    • Handling Requests: Manage requests from stores and other stakeholders via email, internal platforms, or other communication channels on behalf of the Supply Chain team.
    • Interacting and Resolving Issues: Interact with stores, Distribution Centers (DCs), and other stakeholders to provide information, resolve inquiries, and address requests or problems promptly.
    • Urgency and Prioritization: Prioritize and address requests and issues with a sense of urgency to meet service level expectations.
    • Purchase Order Management: Create purchase orders (POs) in SAP to support direct-to-store orders and ensure accurate documentation and processing.
    • Follow-up and Tracking: Track proposed resolutions and follow up with requesters in a timely manner to ensure completion and customer satisfaction.
    • Issue analysis: Analyze raised tickets, define root causes and able to initiate solutions to minimize issue and establish preventive solutions.
    • Multi-tasking and Pressure Handling: Ability to multi-task effectively and perform under pressure to meet operational demands.
    • Additional Support: Support additional job tasks and assignments as directed by the manager or team lead.


    Qualifications:

    • Bachelor's degree in Logistics, Supply Chain Management, or related field preferred.
    • Experience in customer service, planning, or logistics is advantageous.
    • Familiarity or experience with SAP or supply chain management system.
    • Service-oriented and customer-focused mindset.
    • Strong communication skills to effectively address store requests and explain solutions.
    • Ability to manage customer service interactions effectively.
    • Proficiency in MS Office applications (Word, Excel, PowerPoint).



    Skills
    Skilled Multi-tasker
    Resolving Issues
    SAP Products
    Customer Satisfaction
    Pressure Handling
    Customer-focused Sales

    Functions
    Production, Purchasing & Supply Chain

    Job Overview

    Job Type:

    Full-Time


    Company

    C.J. EXPRESS GROUP COMPANY LIMITED logo

    C.J. EXPRESS GROUP COMPANY LIMITED

    32 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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