Handling Requests: Manage requests from stores and other stakeholders via email, internal platforms, or other communication channels on behalf of the Supply Chain team.
Interacting and Resolving Issues: Interact with stores, Distribution Centers (DCs), and other stakeholders to provide information, resolve inquiries, and address requests or problems promptly.
Urgency and Prioritization: Prioritize and address requests and issues with a sense of urgency to meet service level expectations.
Purchase Order Management: Create purchase orders (POs) in SAP to support direct-to-store orders and ensure accurate documentation and processing.
Follow-up and Tracking: Track proposed resolutions and follow up with requesters in a timely manner to ensure completion and customer satisfaction.
Issue analysis: Analyze raised tickets, define root causes and able to initiate solutions to minimize issue and establish preventive solutions.
Multi-tasking and Pressure Handling: Ability to multi-task effectively and perform under pressure to meet operational demands.
Additional Support: Support additional job tasks and assignments as directed by the manager or team lead.
Qualifications:
Bachelor's degree in Logistics, Supply Chain Management, or related field preferred.
Experience in customer service, planning, or logistics is advantageous.
Familiarity or experience with SAP or supply chain management system.
Service-oriented and customer-focused mindset.
Strong communication skills to effectively address store requests and explain solutions.
Ability to manage customer service interactions effectively.
Proficiency in MS Office applications (Word, Excel, PowerPoint).
Skills
Skilled Multi-tasker
Resolving Issues
SAP Products
Customer Satisfaction
Pressure Handling
Customer-focused Sales
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
C.J. EXPRESS GROUP COMPANY LIMITED
32 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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