Responsibilities:
Client Strategy and planning
- Manage and develop the relationship with the sub-entity of the contractual customer in line with Maersk/global strategy
- Develop local value proposition to be included on the global tender
- Develop local business plan for increasing overall supply chain Share of Wallet and position Logistic & Services products
- Grow local presence across products with the sub-entity of the customer through new opportunities–also through sub-suppliers.
- Define the local value proposition and work closely with local product organization to grow and deliver revenue growth supporting the local product P&L
- Develop account business plans that encompass ocean as well as Logistic & Services products on global scale (where relevant)
- Define the global value proposition and work closely with customer solutions to build E2E solutions supporting revenue growth across products (where relevant)
Responsible for Customer Satisfaction
- Support the overall customer experience and support global value proposition
- Organize and connect the global Maersk team across functions, products and area for overall customer experience (where relevant)
Deliver client profitability as per budget
- Ensure successful business onboarding and contract compliance.
Customer Relationship
- Position Maersk towards the local influencers of the global tender success and towards local decision makers on country relevant products
- Position Maersk for access to the right stakeholders, influencers and decision makers throughout the customer organization (where relevant)
Requirements:
- At least 3 years of experiences working in shipping and logistics industry.
- A good understanding of warehouse, landside, air freight, LCL products
- Deep understands the competitive landscape and can adjust approaches to customers as a result.
- Ability to work independently or a TEAM player in a fast-paced international environment and cope with large scale business challenges.
- Capable in building strong and lasting relationships and networks at multiple levels, focusing on decision makers and influencers, both locally and internationally
- Well-developed communication, persuasiveness, influencing and presentation skills as well as ability to do needs evaluation and handle most common customer objections.
- Resilient, tenacious and persistent
- Self-Motivated and performance driven.
