TH Customer Service Agent

Responsibiliies

• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• Performance reviews with customer
• This role will be based in Empire Tower, Bangkok.

We are looking for

• Knowledge of shipping, supply chain or logistics industry preferred.
• Excellent Stakeholder management-, interpersonal-, and communication-skills.
• Able to communicate in English (Business level).
• Energetic, well-organized, and self-Initiated.
• Analytical and problem-solving skills.
• Good process understanding & digital proficiency.
• Strong Microsoft office skills.
• Ability to work under pressure keeping quality in focus.
• Strong cost conscious and optimization mindset.
• Proficiency in local language for effective communication with client.