YOUR MISSION:

WAREHOUSE MANAGEMENT:

• Monitor and ensure daily operation runs smoothly and highlight any issue to be resolved to the right party.
• Working with 3PL on pick-pack correct and fulfilled the order.
• Monitor productivity of the operation and process to ensure every B2C orders is fulfilled within the Handover KPI (minimum 98% to be hand overed within SLA)
• Follow up with 3PL on Return Orders to ensure orders are received in system within 3 days after physical is received.
• To run checking on the problematic return and communicate with right party to resolve the technical/system issue.
• Arrangement of any Value-Added Service such as gift for special occasion or products.
• Planning on sales campaign based on volume forecast and arrange with 3PL on any overtime operation necessary to handle the high volume of sales during campaign.
• Ensuring the consumable items are sufficient all time.

TRANSPORTATION MANAGEMENT:

• Monitoring warehouse loading to ensure no stocks has left over.
• Ensuring order from Puma.com are deliver as per window time.
• Ensuring 3PL save load manifest in the share folder daily.
• Schedule/ arrange Collection with Warehouse on Return Collection
• Monitoring the return been pickup and reach warehouse on time.
• Follow up with LMP on pickup time and justify if OT for handover is necessary if LMP arrive later than warehouse operation hours.

INVENTORY MANAGEMENT and SYSTEM INTERGRITY

• Reconcile open order (KE) from SAP against WMS.
• Identify root caused and provide solution to respective action party to close the Open KE in SAP.
• Run checking and work with 3PL to identify the temporary missing inventory.
• Ensuring inventory quantities are always sufficient during the sales campaign based on HERO (Hot Item) to maximum order fulfillment.
• Monitoring and ensuring milestone status is updated in OMS.
• Ensure 3PL EDI Milestones to Order Management System (OMS) timely and correctly. Monitoring and follow-up with Customer Service Enquires posed to 3PL.
• Increase and maintain end customer satisfaction.
• Coordinate between 3PL and Customer Service team to close customer dissatisfaction with our products or service.

REPORT And OTHER

• Prepare monthly analysis for B2C operation (Outbound, Return, Actual vs Forecast and analysis for campaign performance)
• Attending monthly KPI review with 3PL warehouse to review monthly performance and discuss any issue or improvement.
• Checking on monthly B2C billing and highlight to 3PL if there is any amendment required and finally submit for payment process.

YOUR TALENT:

• Bachelor’s degree in Logistics or relevant studies
• Minimum 3 years of relevant experience in Logistics & Transportation Management.
• Microsoft Office (Word, Excel, Power Point, Access)
• Good written and spoken English.
• Analytical Thinking/Problem Solving.