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    Senior Manager, Customer Services

    Full-Time
    , Thailand
    Posted: July 31, 2024
    Position Details

    Job Responsibilities


    • Logistics Management
    • Provide the strategic logistics directions and guideline to support business growth and improve profitability.
    • Work closely with commercial and other supply chain functions related to order fulfillment, on time delivery, cost to serve, warehouse management,
    • Drive cross functional projects to improve operational process, KPIs, productivity, and cost to serve.
    • Manage 3PL performance and outbound delivery to customers.
    • Visit Distributors’ warehouses in Thailand & Indochina for WH audit and provide the guidance for improvement.
    • Make liaison with BOI, Excise Tax Department, Customs Department, DLD, Foreign Trade Department for import and export of materials and/or finished goods.
    • Ensure that all activities are in line with work instructions, procedures, company regulations and all implemented standard system and reviewed timely.
    • Service Management
    • Lead Customer Service team to provide excellent service: “Case Fill Rate” and “On Time” to individual customers.
    • Create and sustain key customer’s relationship eg. 7Eleven / Tesco / Big C
    • Manage Implant team to support customer’s requirement eg. Tesco / Big C / Tops / Makro
    • Review overall order to cash process with internal and external parties to improve efficiency and meet internal audit compliance.
    • Drive supply chain improvement projects with customer
    • Inventory Management
    • Coordinate with internal (Demand, Supply, Sales) and 3PL service providers to manage stock level at the optimum level.
    • Manage shelf-life requirement for customer’s order per requirement.
    • Analyse inventory healthiness and drive out the unproductive stock in the total system.
    • Lead Vendor Management Inventory project with key customers
    • Distribution
    • Monitor 3PL service providers’ performance to achieve KPIs and drive on operational excellence.
    • Drive cost to serve improvement and logistics cost saving.
    • Analyse logistics network optimization and develop long term plan.


    Skills And Experience


    • Bachelor or Master’s Degree- MAJOR: Supply Chain Management, Logistics, Business Administration, Engineering or related
    • At least 10 years of experience in related field of Supply Chain, in particular logistics/ warehouse, Import- Export and customer excellence.
    • Working in a matrix organization environment
    • Practical experiences in MRP II/ERP and IBP Systems are preferable.
    • Strong analytical skills and distribution management knowledge with basic knowledge in manufacturing process
    • Good English proficiency



    Skills
    Manufacturing Processes
    Supply Chain Management
    Logistics

    Functions
    Production, Purchasing & Supply Chain

    Job Overview

    Job Type:

    Full-Time


    Company

    Suntory Beverage & Food (Thailand) logo

    Suntory Beverage & Food (Thailand)

    12 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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