Data Entry: Input sales data into CRM systems and maintain accurate records.
Documentation: Prepare and handle sales contracts, proposals, and agreements.
Reporting: Generate and analyze sales reports for management review.
Customer Relationship Management
Customer Interaction: Handle customer inquiries and provide product information.
On-site Stock Management: Visit customer on-site to perform stock count and handle timely replenish of stock to ensure continuous supply for operations.
Order Forecast and Processing: Handle supply forecast and process customer orders and ensuring timely delivery.
Follow-Up: Follow up with clients for feedback and ensure customer satisfaction.
Sales Coordination
Scheduling: Coordinate and schedule meetings, appointments, and sales presentations.
Communication: Serve as a liaison between the sales team and other departments (e.g., marketing, finance).
Sales Support Activities
Product Knowledge: Stay updated on product offerings, features, and benefits.
Sales Materials: Prepare and update sales materials, brochures, and presentations.
System and Process Improvement
CRM Maintenance: Maintain and update the CRM system with relevant customer information.
Process Optimization: Identify areas for process improvement and recommend solutions.
Technology Utilization: Utilize sales support tools and software to enhance efficiency.
Team Collaboration
Support Sales Team: Provide administrative and logistical support to the sales team to enhance productivity.
Project Involvement: Participate in sales projects and initiatives as required.
Performance Tracking
Target Monitoring: Track sales targets and performance metrics.
Feedback Collection: Collect and analyze customer feedback to identify trends and areas for improvement.
Compliance: Ensure all sales activities comply with company policies and regulations.
Key Skills And Qualifications
Organizational Skills: Ability to manage multiple tasks and priorities.
Communication Skills: Strong verbal and written communication abilities.
Attention to Detail: Meticulous attention to detail in all tasks.
Technical Proficiency: Familiarity with CRM software, MS Office, and other sales tools.
Customer Service Orientation: Strong focus on providing excellent customer service.
Problem-Solving Skills: Ability to identify and resolve issues effectively.
Team Player: Ability to work collaboratively with the sales team and other departments.
