Handle all incoming leads for booking guest rooms and/or meeting/catering functions.
Develop lead sources through prospecting, referrals, trace files, and cold calls.
Exceed personal sales goals on a monthly, quarterly, and annual basis through account development and maintenance.
Conduct site inspections with prospective and existing clients.
Develop and implement new sales strategies, tactics, and action plans for the account base.
Quote and negotiate prices within established parameters with potential and existing clients. Prepare contracts for clients.
Manage events from start to finish, processing all relevant information pertaining to bookings, including:
Electrical, internet, telecom, audio-visual, and exhibit requirements.
Obtaining guarantees of food and beverage events from Banquets and the kitchen.
Preparing creative menu proposals with the Chef, considering food cost, labor cost, and kitchen facilities.
Maintain and update current account information records.
Ensure rooming lists are received 30 days prior to arrival with updated billing instructions.
Ensure that deposits and cancellation fees, where applicable, are forwarded to the Accounting department.
Distribute event information to the appropriate departments via memos, emails, banquet event orders, directives, and rooming lists in a professional and timely manner.
Conduct daily meetings to review event contracts and ensure last-minute changes are communicated accordingly.
Conduct pre-conference meetings to ensure key departments are fully aware of relevant details.
Maintain visibility throughout events and act as the on-site client liaison.
Follow up post-event to address any issues and solicit return business.
Establish good business and social relationships within the industry and participate in PR activities to increase sales leads for the hotel.
Prepare weekly, monthly, quarterly, and annual reports as required.
Qualifications
Diploma in Tourism / Hospitality Management / Events Management
Minimum 3 years of experience in Wedding, catering and conference sales or 1 year of experience in a similar capacity with proven track record
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Skills
Catering
Client Liaison
Annual Reports
Event Management Software
Account Planning
Hospitality Management
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Mövenpick Hotels & Resorts
22 active jobs
Industry:
Hospitality, Tourism & Travel
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