About the job

Planning & Coordination:

• Assist ADOS on marketing plan, monthly forecast and market intelligent for the Sales Department.
• Ensure significant data for department is tracked and reported accurately to support administration of the Sales functions into Sales Systems.
• Responsible for mandatory training as well as utilize all necessary tools in Merlin accessible.
• Maintain close co-ordination with respective departments on special requirements.
• Work closely with various departments to ensure quality service is delivered at all time.
• Handle the assigned tasks for DOS to complete and report the status on timely basis.
• Lead the sales teams to finish the daily routine duties for completing with monthly and quarterly targets.

Internal Departmental Coordination and Communication:

• Maximize utilization of available services and resources Communication
• Resolve operational challenges, finalize plans and arrangements and to coordinate integration of required services on a timely basis.
• Ensure Group Action Plan is updated and pass it to the concerning departments on time.
• Check and follow the no-show report and give feedback to DOS on the following day.
• Ensure revised booking or cancellation is updated by Reservation and logged on business lost report. Especially some special issues.
• Ensure daily arrival clients’ room arrangement and VIP set up and the other special requirement is followed well. Meet VIP client upon their arrival. Also inform DOS to greet depends on situation. Inform FOM about VIP arrival time and other important information.
• Collect market intelligent for analyzing the markets trend by DOS.

Forecasting & Recording of Results:

• Maintain tracing/tracking system for contracted prospects/future business in the systems.
• Produce and submit recurrent statistical reports etc.
• Produce frequent weekly forecasts and monthly forecast and updating in sales weekly highlight sheet.