Reservations Coordinator

What you’ll be doing:

• Accurate completion of all reservations as required
• Accurate completion of all required validations and ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to Reservations Manager.
• Maintain an open communication with our supply chain and provide them with training to understand our processes when needed.
• Support the Global Sales teams by ensuring that last minute booking requests and changes are handled and communicated efficiently.
• Ensure that all tasks are completed timely and accurately to avoid any unnecessary fees to G Adventures (respect cancellation term)
• Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, handle tasks as required etc)
• Maintain an open communication with the Operations team when issues arise with reservation to make sure that the optimum resolution is found.
• Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.
• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
• To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities
• Other duties/tasks as assigned by the Reservations Manager

Desired Skills/Experience

Must Have:

• Computer skills (e.g. Google suite, Excel etc)
• Highly proficient in English both written and spoken
• Excellent Customer Service and Listening Skills
• Problem Solving/Complaint Resolution
• Decision Making Skills
• Familiarity with Regional Geography

Nice to Have:

• Experience in the travel industry
• Familiarity with Regional Geography
• Knowledge of G Adventures product in the region
• Vocational Qualification related to Travel & Tourism/Business
• Mac Computer Skills

Desired Characteristics

Must Have:

• Team Player, Flexible, Co-operative Approach
• Self Motivated and Goal orientated
• Excellent Attention to Detail, Well Organized
• Positive and Innovative Attitude
• Good time management skills