Key Job Accountabilities:

• Drives problem resolution and Continuous Improvement on behalf of PM, ensuring closure of actions and working with other functions as necessary
• Prepares and maintains CFT performance data (delivery, customer satisfaction, quality, etc.), conducts analysis and present findings and recommendations to PMs
• Plan, coordinate and prepare advanced materials for customer site visits, QBRs and business reviews, in coordination with Customer Experience Team
• Takes the lead on day to day customer engagement on tactical matters, including follow up of overdue Account Receivables. Full ownership of CRGs' communication with Customer, coordination with CFT, inventory & metric control. Engaging the Customer on CRG and other metric control as well as potentially supporting APQP.
• Daily customer interface for POs, commitment dates on orders, queries and requests. Works with PM on coordination of cNPS improvement plan activities in the CFT and with customer

Education/Experience Qualifications:

• A minimum of a High School diploma is required
• Five (5) years of related experience is required; Seven (7) or more years of related experience is preferred.
• Basic understanding of manufacturing processes, preferably in an electronics manufacturing environment.
• An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.