Phone Support Specialist

The opportunity

• Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
• Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
• Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
• Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
• Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
• Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
• Wellness: Take care of your health through the various benefits available via our dedicated team
• Equipment will be provided

Skills You Should HODL

• Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
• Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
• Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
• Language Proficiency: Fluent in English and either Spanish or French (bonus)
• Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
• Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients
• Effective Communication: Excellent communication skills
• Adaptability: Ability to thrive in a fast-paced environment