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    Phone Support Specialist

    Full-Time
    , Thailand
    Posted: August 19, 2024
    Position Details

    The opportunity

    • Working at Kraken: Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
    • Client Interaction: Handle frontline client interactions through phone support and chat, prioritizing swift issue resolution and exceptional client care
    • Comprehensive Training: Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
    • Performance Excellence: Attain performance targets established by your Team Lead/Supervisor, aligning with Kraken’s overarching objectives
    • Crypto Expertise: Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
    • Ongoing Support: Engage in regular one-on-one video sessions and coaching with your Team Lead
    • Wellness: Take care of your health through the various benefits available via our dedicated team
    • Equipment will be provided


    Skills You Should HODL

    • Security and Privacy Focus: Prioritize security and privacy for Kraken and our clients
    • Mission-Driven: Motivated by Kraken's mission and driven to create a seamless support experience for our diverse global client base
    • Flexibility: This is a full-time, 100% remote role working from home with various schedules and weekends required, we offer a generous amount of paid vacation time
    • Language Proficiency: Fluent in English and either Spanish or French (bonus)
    • Crypto Conviction: Possess a deep passion for, or understanding of the digital asset industry. Ideally you also have a strong knowledge of cryptocurrencies and trading
    • Client Support Experience: Minimum of 1 year of experience in providing phone support, email, and/or instant-messaging support to clients
    • Effective Communication: Excellent communication skills
    • Adaptability: Ability to thrive in a fast-paced environment



    Skills
    Customer support
    Customer Engagement
    Coaching
    Cryptocurrency

    Functions
    Sales

    Job Overview

    Job Type:

    Full-Time


    Company

    Kraken Digital Asset Exchange logo

    Kraken Digital Asset Exchange

    6 active jobs

    Industry:

    Banking & Finance

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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