In this role, you’ll get to:

• Dashboard and Alert Monitoring:
• Continuously monitor dashboards and alerts to ensure timely detection of issues
• Escalate alerts to the appropriate service owner within the defined Service Level Agreement (SLA)
• Follow up on escalated alerts to ensure they are addressed and resolved by the service owner
• Incident Management Support:
• Collaborate with the NOC member during incidents to provide necessary support
• Communicate effectively in English to assist in resolving incidents promptly and efficiently
• Summarize incident details accurately and update the information in our ticket system to ensure comprehensive documentation and tracking
• Ticket Follow-up:
• Open and manage tickets, ensuring they are updated with valid and accurate information
• Follow up on open tickets and handle all tickets based on priority
• Maintain accurate records of ticket status and progress, ensuring timely resolution and communication with stakeholders

What you’ll need to succeed:

• Bachelor’s degree in IT or related fields
• Fresh graduates are welcome to apply. Preferably less than two years of experience
• Good English communication skills, both written and verbal
• Good team player
• Ability to learn and multi-task in a fast-paced environment

It’s Great if you have:

• Experience with monitoring/alert tools or platforms
• Experience in incident management or a related fields