Responsibilities:

• Install and support end-user computers, peripheral devices, and IP Phones.

• Update and maintain relevant reference information for IT systems.

• Install, maintain, and troubleshoot hardware and software issues to ensure smooth and continuous operation.

• Provide technical assistance and problem resolution for computer systems.

• Support training activities and develop training manuals and documentation for internal processes.

Qualifications:

• Experience in IT support, including hardware and software troubleshooting.

• Familiarity with IP Phone systems and related equipment.

• Strong problem-solving skills and attention to detail.

• Ability to create training materials and conduct user training sessions.

• Excellent communication and customer service skills.