Information Technology Support Officer

Main objectives and Summary:

• Provide IT administration and IT for our employees.
• Response to user requests and incident/problems via service desk application/teams/email and log them into service desk application per established procedures.
• Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity.
• Work remotely with local IT, partner IT teams and vendors pertaining to service calls and issues/tickets.
• Set up, configure and providing support for Windows based computers and peripheral equipment such as printers, scanners, video conference equipment, …
• Set up, configure and providing support for MAC workstations
• Ensure all software and hardware is up-to-date and install updates as required.
• Perform routine preventative maintenance to avoid system outages and failures.
• Perform administrative tasks in Active Directory, Office365.
• Support IT infrastructure team to ensure company infrastructure is well maintained and always operational.
• Develop professionally to increase technical, functional, and interpersonal competence.
• Able to work outside of normal working hours if needed.
• Monitor tickets SLA of Helpdesk team.
• Support IT on-boarding and off-boarding tasks.
• Maintain IT Asset inventory records up-to-date.
• Maintain sufficient stock of IT equipment for proper company operation and growth.
• Work on IT equipment requirements and purchases with purchasing department.

Mandatory:

• Bachelor’s Degree in Computer Science/Engineering or equivalent experience.
• Willing to come to the office every day from Monday to Friday.
• Good communication skills in English (both written and oral)
• At least 3-5 years’ experience working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
• At least 3-5 years’ experience providing user support of client applications, PC/Windows network infrastructure, and customer business applications.
• Organizational and communication skills preferred, but recent graduates are encouraged to apply.
• Ability to manage multiple tasks and priorities efficiently.
• Service mind.
• Hands on skill on Microsoft Windows 10 and 11 workstations and MS office suite (e.g. Outlook, exchange, office etc).
• Hands on skill on Mac OS or willing to learn.
• Knowledge of Microsoft Active Directory administration, LAN networking, VPN and TCP/IP.
• Knowledge of Web Application, Database and Internet concepts and techniques.
• Hands on skills on Microsoft Office 365 administration.