Job responsibilities

• Greet a maximum of customers entering in the boutique and maintain 100% customer recognition of regular customers and VIPs
• Understand customers’ needs and orientate them in the boutique
• Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
• Assist customers with personalised services and respond quickly to all their needs
• Remembering customers' preferences and special needs
• Provide the highest standard of customer service at all times
• Be immaculately dressed and groomed
• Learn the best possible manners for every conceivable situation
• Assist and work closely with the sales team to ensure all customers’ expectations are met
• Demonstrate an ability to maintain confidentiality and privacy
• Carry out any additional duties as directed by the management team

Profile

• Fluency in a Mandarin and English
• Previous experience as a Host within a luxury fast paced environment
• Excellent grooming
• Outstanding interpersonal and communication skills
• Story teller
• Attentive and proactive
• A passion about delivering service excellence
• A passion for Christian Dior and our collections